Cancellation, Return & Refund Policy

Effective Date: July 2026

At Maauvella, every product is specially handcrafted and personalized according to your requirements. As each item is made uniquely for you, we maintain a strict No Return, No Refund Policy.

By placing an order on www.maauvella.com, you acknowledge and agree to the following terms.

1) Order Cancellation

Orders may be cancelled only before production has started.

Once your personalized product has entered the design, printing, or manufacturing process, the order cannot be cancelled, modified, or refunded.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

2) Returns

Since all our products are custom-made and personalized, we do not accept returns or exchanges for:

• Change of mind

• Incorrect selection by the customer

• Wrong size selected by the customer

• Personal preference

• Delay caused by the courier after dispatch

• Customized products made according to customer specifications

Please ensure that all names, photos, text, colors, addresses, and other customization details are correct before confirming your order.

3) Refunds

Refunds will not be provided for personalized or customized products once production has started.

However, a refund, replacement, or reprint may be considered only if:

• You receive the wrong product.

• The product is damaged during transit.

• The product has a manufacturing defect.

• The product delivered is significantly different from what was ordered due to our error.

In such cases, you must notify us within 48 hours of delivery by emailing us with:

• Your Order Number

• Clear photographs of the product

• Images of the packaging (if applicable)

• A brief description of the issue

After reviewing the claim, we will determine whether a replacement or refund is appropriate.

4) Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of receiving the package.

Claims made after this period may not be eligible for replacement or resolution.

5) Color & Design Variations

Due to differences in screen settings, lighting, and printing processes, slight variations in colors, positioning, or appearance may occur. These minor variations are considered normal and are not eligible for refunds or replacements.

6) Customer Responsibility

Customers are responsible for ensuring that:

• Uploaded images are clear and of good quality.

• Names, spellings, dates, and messages are correct.

• Shipping details are accurate.

Maauvella is not responsible for errors resulting from incorrect information provided by the customer.

7) Shipping Delays

While we strive to dispatch orders promptly, delivery timelines depend on our courier partners.

We are not responsible for delays caused by:

• Courier service issues

• Weather conditions

• Natural disasters

• Public holidays

• Government restrictions

• Other unforeseen circumstances

Shipping delays alone do not qualify for cancellation or refunds.

8) Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us:

Maauvella

📧 Email: vedantee5513@gmail.com

🌐 Website: https://www.maauvella.com